Shipping and returns at Kexuannguyen
Understand our straightforward policies for getting your new phone or watch delivered to your door and what to do if you need to make a return. We aim for a smooth and hassle-free experience for all our Australian customers.
When will your order arrive?
At Kexuannguyen, we understand you're eager to receive your new phone or watch. We process all orders from our Melbourne, Australia location promptly. While exact delivery times can vary based on your location within Australia, we generally aim for delivery within [[delivery-time-frame]] business days for standard shipping. You'll receive a tracking number once your order has been dispatched, allowing you to monitor its journey to your doorstep. For more specific delivery estimates, please refer to the tracking information provided after purchase.
Shipping costs and free delivery options
We offer competitive shipping rates across Australia. Standard shipping costs will be calculated at checkout based on your delivery address. Keep an eye out for our special promotions, as we frequently offer free shipping on orders above a certain value, or during specific promotional periods. Any current free shipping offers will be clearly advertised on our website. Ensure you check the details at checkout to see if your order qualifies.
Returning your phone or watch
If you need to return a phone or watch purchased from Kexuannguyen, we're here to help. Our return policy allows for returns within [[number-of-days]] days of receiving your item, provided the product is in its original condition, unused, and in its original packaging. To initiate a return, please contact our customer service team via email at [[email]] or by phone at [[phonenumber]]. They will guide you through the process and provide you with a return authorisation number and instructions for sending your item back to our Melbourne location.
Refunds and exchanges for your purchases
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund or exchange. If approved, refunds will be processed to your original method of payment within [[number-of-days]] business days. For exchanges, we will dispatch your new item promptly, subject to availability. Please note that shipping costs for returns are generally the customer's responsibility unless the item received was faulty or incorrect. Kexuannguyen is committed to ensuring your satisfaction with every purchase.